Terms
in plain English.

Kaizen Brands LLC provides Chat Support for one business and one website per subscription. You must have authority to use the business website and collect visitor enquiries.

Trial and payment

Free for 14 days, then A$29/month, charged on the date shown at checkout. Cancel any time in Billing before then and you won't be charged. Your charge date is shown before you complete checkout.

Business facts and enquiries

You are responsible for reviewing facts, keeping them accurate, verifying your alert phone and following up leads. Answers use only confirmed facts; a missing answer is handed back to you. Do not use Chat Support for emergency or sensitive medical, legal or financial enquiries.

Usage and availability

The plan includes 600 AI replies and 150 SMS each month. After a cap, the widget or alert channel changes as shown in your app. New Zealand alerts use email at launch. We cannot guarantee that every visitor will submit details or that every message will be delivered by a carrier.

Cancellation

Cancel through Billing. Cancellation takes effect at the end of the paid period. These terms do not exclude rights that cannot be excluded under applicable consumer law. Contact hello@chatsupport.com.au for support.