AI support agents that actually know your business
Chat Support is the complete platform for building and deploying AI customer support agents — grounded in your knowledge base, answering with citations, and handing off to a human when it matters.
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Chat Support
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Hi! I'm the Chat Support demo agent — trained on Chat Support's own docs. Ask me anything.
Trusted by teams shipping support that customers actually like
The complete platform for AI support agents
Everything you need to build an AI agent that resolves your customers' hardest problems while improving business outcomes.
Grounded, not guessing
Answers come only from your knowledge base, with citations. If it's not in your sources, the agent escalates instead of making things up.
Set up in minutes
Paste text, upload files, or point it at a URL. No code, no training data wrangling — your agent is live the same afternoon.
Engineered for security
Per-tenant isolation, encryption in transit and at rest, and strict guardrails on sensitive requests. Your data stays yours.
Conversational AI for customer support
Customers find answers, resolve issues, and take meaningful actions through natural, on-brand conversations.
Build & deploy your agent
Train an agent on your business data, configure what it's allowed to do, then drop one script tag on your site.
It resolves your customers' problems
The agent answers questions and pulls from your systems to gather data and take real actions.
Refine & optimize
Review real conversations, tune sources and instructions, and watch resolution rates climb over time.
Route complex issues to a human
Low confidence or policy-sensitive requests are escalated cleanly to your team — never faked.
Review analytics & insights
See deflection, top topics, and cost per conversation so you know exactly what your agent is doing.
Build the perfect customer-facing AI agent
Every tool you need to train your agent and connect it to the systems you already run on.
Sync with real-time data
Connect to order management, CRMs, and helpdesks so the agent answers from live data — order details, subscriptions, and beyond.
Take actions & automate workflows
Configure actions the agent can perform in your systems — update a subscription, change an address, or open a ticket.
Compare AI models
Experiment with models and configurations to find the best setup for your use case.
Smart escalation
Tell the agent in plain language when to route a query to a human via live chat or a ticket.
Advanced reporting
Gain insights and optimize agent performance with detailed analytics.
Works with your tools
Integrate diverse data sources and destinations to enrich your agent's knowledge and reach.
Discover the Chat Support platform
Playground
Test your agent against real questions and watch which sources it cites — before a single customer sees it.
Analytics
Deflection rate, resolution rate, and cost per conversation, broken down by topic and over time.
Activity
Every conversation in one feed — what was asked, what was answered, and what got escalated.
Sources
Manage everything your agent knows: files, URLs, and pasted text, each with training status.
Actions
Define the actions your agent can take in your systems, with guardrails on every one.
AI support agents that work like your best employees
The reliability of a great support hire, available instantly and at any scale.
Personalized
Knows your customer and your business — every reply is on-brand and in context.
Always on
Answers in seconds at 3am or during a launch spike, with no queue.
Instant
Resolves common questions immediately so your team handles only what matters.
Multilingual
Detects and replies in your customer's language across 80+ languages.
Smart escalation
Hands off to a human the moment it's unsure, so customers never hit a dead end.
Enterprise-ready AI agents your customers can trust
Built for teams that can't afford a wrong answer in front of a customer.
Omnichannel
Works across the channels your customers use — website chat, email, Slack, and WhatsApp.
Secure by default
Refuses sensitive or unauthorized requests, with enterprise-grade security built in.
Enterprise-grade guardrails
Guardrails prevent misinformation and off-topic answers, keeping every reply professional.
Handles unclear requests
Natural language understanding adapts to how customers actually talk.
80+ languages
Seamless language detection and translation so you can support customers globally.
What teams say
Illustrative quotes from the kinds of teams Chat Support is built for.
“We pointed it at our help centre on a Friday and it was deflecting real tickets by Monday. The citations are what sold our team — we can see exactly where every answer came from.”
“The handoff is the part I trust most. When it isn't sure, it says so and routes to us instead of guessing. Our customers never get a confidently wrong answer.”
“Setup was genuinely minutes, not a project. We uploaded our docs, dropped in the script, and the agent matched our tone out of the box.”
“Cost per conversation is right there in the dashboard, so we always know the unit economics. That visibility is rare in this category.”
“We pointed it at our help centre on a Friday and it was deflecting real tickets by Monday. The citations are what sold our team — we can see exactly where every answer came from.”
“The handoff is the part I trust most. When it isn't sure, it says so and routes to us instead of guessing. Our customers never get a confidently wrong answer.”
“Setup was genuinely minutes, not a project. We uploaded our docs, dropped in the script, and the agent matched our tone out of the box.”
“Cost per conversation is right there in the dashboard, so we always know the unit economics. That visibility is rare in this category.”
Enterprise-grade security & privacy
We take security and compliance seriously — built to meet GDPR and SOC 2 standards.
Your data stays yours
Your data is only accessible to your own agent and is never used to train shared models.
Encryption everywhere
All data is encrypted in transit and at rest using industry-standard algorithms.
Secure integrations
Verified, per-tenant access means the agent can only ever reach your own data.
Compliant by design
Built to meet SOC 2 Type II and GDPR requirements, with audit-ready controls.
Make customer service your competitive edge
Deliver exceptional AI customer support experiences that set you apart from the competition.
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