Install help

Chat Support
on Shopify.

You will need an active Chat Support trial and access to edit your website. The snippet in your app contains your own widget key.

1. In Online Store → Themes, duplicate your theme as a backup, then open Edit code for the theme you intend to publish.
2. Open layout/theme.liquid. Paste your Chat Support snippet immediately before the closing body tag without removing existing Liquid or scripts.
3. Save, preview the storefront and send a test chat before publishing the theme. This installs on the storefront, not Shopify checkout.

Official Shopify guidance

<script src="https://chatsupport.com.au/cs.js" data-key="YOUR_WIDGET_KEY" defer></script>

Replace YOUR_WIDGET_KEY with the key from your app. Never paste an API key or account password. If your site plan does not allow custom code, check your website provider’s plan requirements before changing anything.